Question 1

Do I need a credit card to get started?

Accepted Answer

No. You can get started with The Trust Search without providing a credit card. Our Trust Free plan does not require payment details unless you decide to subscribe to a paid plan. Business profile activation is also free. Simply upload a sample invoice as proof of your business, and our team will review it as part of the verification process.

Question 2

Is there a free trial?

Accepted Answer

We may offer free trials, such as a 2-day trial, on selected subscription plans. If you choose a plan with a free trial, your selected payment method will automatically be charged for the subscription when the trial ends, unless you cancel before the trial expires. Any applicable trial duration and billing details will be displayed before you subscribe.

Question 3

Can I start with the free plan and subscribe to a paid plan later?

Accepted Answer

Yes. Once you claim your business profile and complete the required verification, you can use the Trust Free plan and subscribe to a paid plan whenever you need additional features or higher monthly quotas. The Free plan allows you to collect verified reviews within its monthly quota. You can find the available limits and features for each plan on this pricing page.

Question 4

How do review disputes work on different subscription plans?

Accepted Answer

Each paid plan includes a monthly allocation of dispute credits. One dispute credit allows you to request an audit of a review that you believe may be unfair, misleading, or in violation of our review guidelines. Our team assesses every dispute according to the same review policies, regardless of the business's subscription plan. If a dispute is successful and the review is found to warrant removal, the credit is used as a processing fee. If the claim is unsuccessful, the credit is returned. Please note: Purchasing a higher subscription plan does not guarantee that a disputed review will be removed or change how our team evaluates it.

Question 5

What happens if I exceed my dispute limit?

Accepted Answer

If you use all the dispute credits included in your current monthly plan, you can move to a higher paid subscription tier to access a larger monthly dispute allocation. Your available dispute credits and usage can be viewed in your business dashboard.

Question 6

Can I upgrade my subscription plan?

Accepted Answer

Yes. If you already have an active paid subscription, you can upgrade to a higher paid tier whenever you need access to larger quotas or additional features. Please review the plan details before confirming an upgrade. Once completed, an upgrade from one paid tier to another is considered final and is non-refundable, in accordance with our subscription terms. Please note: Subscribing to a paid plan for the first time from the Free plan is considered a new subscription purchase, not an upgrade.

Question 7

Can I downgrade my subscription plan?

Accepted Answer

No. Direct downgrades are not currently available. If you want to move to a lower-priced plan, you can cancel your current subscription and subscribe to the lower plan after your existing paid subscription period ends.

Question 8

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel an active paid subscription directly through your business dashboard. Cancellation stops future recurring billing and takes effect at the end of your current paid billing period. Until then, you can continue using the features and remaining quotas included in your active subscription.

Question 9

Can I get a refund?

Accepted Answer

Some subscription purchases may be eligible for a refund, subject to the applicable refund conditions. Refund requests are limited to the business's first subscription purchase on The Trust Search. Renewals, subsequent subscription purchases by the same business account or entity, and upgrades from one paid tier to another are not refundable. Please review our refund policy or contact our support team for details about eligibility and the process for submitting a request.

Question 10

How can I check how much of my plan's quota I have used?

Accepted Answer

You can view your current subscription details and quota usage in the Business Profile tab of your business dashboard. This allows you to keep track of your available review collection and dispute allowances.

Question 11

What happens when my business reaches its monthly review collection limit?

Accepted Answer

Reaching your monthly review quota does not prevent customers from submitting reviews about your business. Any additional customer reviews received after your business reaches its quota are retained as pending. They can be processed and approved for publication as additional quota becomes available, subject to The Trust Search's standard review verification process. This means customers can continue sharing their experiences even when your business has temporarily used all its available review quota.

Question 12

Do unused review quotas carry over to the next billing period?

Accepted Answer

No. Unused review collection and dispute quotas expire at the end of their respective billing period. When an active subscription expires, any remaining quotas associated with that subscription also expire. Subscribing to another plan afterward does not restore previously unused quotas. Each subscription period comes with its own allocated quotas, which must be used within that period.

Question 13

Why are there monthly limits on review collection?

Accepted Answer

The Trust Search uses a combination of AI-assisted initial checks and manual reviews by human auditors to help verify submitted reviews and transaction evidence. Every review goes through our verification process, which requires time and human resources. Monthly review collection limits help us manage these auditing costs while maintaining the quality and reliability of the platform. The monthly quota determines how many reviews a business can collect within its subscription period. It does not change how ratings are calculated or how reviews are verified.

Question 14

Does my subscription plan affect my business rating or the verification of reviews?

Accepted Answer

No. Your subscription plan does not influence your business's star rating or the standards used to verify reviews. All reviews are subject to the same verification requirements, regardless of the business's subscription tier. A higher-priced plan provides access to larger quotas and additional features; it does not provide better ratings, preferential review approval, or more favorable dispute decisions. Our goal is to keep the review and verification process fair for every business on The Trust Search.

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Frequently Asked Questions